RackTrace Support

RackTrace helps field technicians map network racks with clear port labels, cable paths, and site-based saves.

App Screenshots

Click an image to enlarge within this window.

Main Rack Main Rack Canvas
Sidebar Sidebar Actions

Contact Support

Please use the contact form below to report bugs.

Responses may take time as I am a solo developer.

Before You Contact

  • Device model
  • iOS version
  • Description of issue

Common Questions

How do I create a new site?

Use New Site in the top bar.

How do I export data?

Use Share for JSON or CSV.

Pro Features (Planned)

SFP models and unlimited sites are coming soon.

Suggestions for new items or features will come with the Pro Release